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Managed Services
Managed IS:
 Managed IS is a service we offer our customers which
allows better management of your computers and networking systems. The
service enables you to concentrate on your business while leaving the
management of your network to us.
A Managed IS contract can work however you need it to work. As every
organization operates differently and has different missions, the
program can be customized to suit your needs with a four-hour minimum
time block on your site to take care of your needs as agreed upon in the
contract.
Why would you want DCS Netlink providing your Managed IS?
Scheduled computer support saves you money and downtime.
It's like having a qualified DCS Netlink Technician on your staff.
Technology is changing too quickly for the average person to stay
informed.
Covered services include: Networking, Hardware/Software Support,
Troubleshooting, Consulting and Planning.
Service You'll Appreciate.
Regularly scheduled visits
Standard monthly rate
DCS Netlink qualified Technicians
Convenient Online Work-Order System
Timely response to your needs
Remote Monitoring
Managed Services
Your business success depends on your IT infrastructure.
You need DCS Netlink to deliver proactive services that not only keep
your network up and running, but running effectively and efficiently.
DCS Netlink’s complete “managed services” package means that you will
see increased performance, security, and reliability – immediately, and
at an affordable price.
Features:
1. Quick Response
- DCS Netlink can monitor what issues are affecting your network, and
will respond before they become critical – such as a server running low
on memory
- Automatic alert dispatch to your IT service provider guarantees a
quick response to problems at your site
2. Security Monitoring
- Alerts your IT service provider on attempted network access by
unauthorized users
- Software content control allows you to ban high-bandwidth interactive
games or illegal peer-to-peer file sharing which monopolize business
resources and promote viruses and Spyware
- Extensive security reporting gives you a bird’s-eye view of your
entire network’s security
- Patch inventory ensures your operating systems are up to date and not
exposed to vulnerabilities
3. Graphical Performance Reporting
- Scheduled executive reporting, automatically generated and sent
directly to your e-mail address
- Easy-to-understand graphical reports with “un/acceptable threshold”
lines
- Makes capacity management and upgrade planning simple
4. Remote Management and Communication
- DCS Netlink can minimize disruptions to the work environment by
remotely resolving issues using a secure VPN system
- If an issue arises that requires on-site assistance, prior in-depth
knowledge allows us to send fully prepared specialists who can resolve
the issue faster than ever before
- Network services monitoring and alerting (POP3, HTTP, FTP and others)
- Very low bandwidth requirements – does not slow down your network
response time
5. Detailed Site Level Inventory
- Up-to-date hardware, software and patch information - automatically
collected, 100% accurate – can be used for insurance claims in case of
flood, fire or theft
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